Thought for the day - Process management - Whether you are planning on Streamlining, Digitising, Automating or Retiring a process it is essential that you actually examine how people work, and
don't just rely on a narrative explaining how they think they do something. A picture is worth a thousand words. A process map will provide you with a tool that can be used in a myriad of ways.
From making sure you have the existing process documented correctly, to understanding how it got into the shape it is in now and onto asking if_then questions to guide you on any changes to be
made. This is especially important if you are considering any kind of automation, as you will quickly find that garbage in = garbage out and will have wasted everyone's time. Good processes
produce consistent results, are measurable and manageable. Using a skilled Business Analyst and the appropriate tools here is key. Keywords: