Everyone will have an incident or continuity event to deal with sooner or later. It might be minor and hardly noticed , but it could be major and felt by the business and its clients, so it's worth having some guidelines in place as part of your wider continuity plan. Firstly, don't let perfect get in the way of good. Some kind of plan, any plan, is better than no plan at all. IT&E recommend having an area specified as the incident management hub. This could be as simple as a flip chart in...
A familiar tale - Many stalled and failing projects, a backlog of operational tasks to complete, a lack of faith in the IT organisation and no clear way out.