...I got 99 articles but #Compliance ain't one! Well #GDPR is back in the headlines thanks to #BA and their recent data breach. Rather than write yet another article about how good or bad their reaction was, I wanted to draw some attention to the less headline grabbing aspects of Data Breaches and GDPR. Data breaches and subsequent data loss understandably gets headlines and raises awareness, but what about a breach without a data loss, or one that is using the breach as cover for something...
Technical debt is not that different from financial debt: Overstretching ourselves on loan that is keeping us in a job that we hate is not a million miles away from not being able to start that digital transformation pilot because we have too many P1’s coming into the helpdesk. Paying down your debt starts with making everything visible. Once you understand the size and shape of the problem you are dealing with you can create a plan. I recommend light change control and solid communication...
They also lead to successful project and task delivery. I like to start any piece of work by asking and answering the following questions on one side of paper. The completed sheet then sits on top of the work file as the first thing anyone see's when coming across it. The answers form the basis for an executive summary, a business case, a project plan (regardless of methodology), resource planning, measuring benefits and managing risk. If you or anyone coming to you with a proposal cant answer...
Struggling to get enough traction to deliver on your strategic goals? Consider mapping your value drivers as a way of locking your strategic direction into tactical and operational delivery. Measuring your team and business performance against value creating activities rather than short term goals will help you focus your entire organisation on growth and efficiency by creating a link between the problem your customer has and what your business does to solve it for them. A good way to start...
You don't have to automate a process end to end in order to take advantage of automation. In fact, stopping at 70 or 80% will likely increase acceptance and help you create good will and the foundations for future development. Go for quick wins rather than the best ROI to build momentum and buy in - Look to your existing systems and capabilities before outsourcing or developing in-house, as I am sure you will be surprised at the untapped potential in your existing staff and software. The aim of...
What can LegalTech learn from FinTech and is the SRA safe space enough to truly drive innovation? What drives FinTech - More people than ever are comfortable using alternative products and place trust in Technology companies rather than Banks. Customers will trade the traditional notion of quality for the current expectation of ease, and Open Banking/PSD2 will encourage banking as a platform. I understand that the product being consumed is different, but we must also understand that the...
Thought for the day - You don't want to miss the boat - I believe that the companies most at risk of missing the current shift towards a customer centric redesign and being sidelined by new entrants and savvy competitors are those that have 'good enough' systems and processes right now. The board that will be hardest to convince to invest in further change is probably the one that has recently completed a multi year programme of work across the whole firm, modernising systems and processes and...
Thought for the day - Re-skilling the workforce & how constant change will require constant training. The headlines are all about the latest technology and how we all need to run our projects in an Agile way, failing fast and transforming our organisations. But I have not seen or heard much about how we train our people to deliver this new Digital Nirvana? How can we transform our training methods in order to keep up with customer expectation and organisational change? I have always thought...
Thought for the day - Another bank holiday weekend is here -Yay! I don't mean to take the shine off of your upcoming relaxation time, but how is your incident response plan looking? Just because your A Team is away on holiday or chilling out with family and friends does not mean that there won't be a power cut, system crash or worse. If your plans are written, have they been tested? And if they have been tested has it been done without those that they were written by and intended for able to...
Thought for the day - Internal Branding and Marketing as tools for delivering change. Having a great new product or tool, needing to comply with an internal directive or an external standard and wanting to update a way of working are all positive reasons for change. But even with the best intentions, the best product and a flawless technical delivery, you can still miss the mark if you fail to get your people on board with what you are doing and why you are doing it. Your Marketing team know...

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