Look away now if you thought this was an article about your favorite India Pale Ale… I want to talk about how creating a strategy and management plan for your API (Application Programming Interfaces) can lead you to IPA (Intelligent Process Automation), and how you might be able to get around lack of or a non standard API on a legacy system with RPA (Robotic Process Automation). Firstly we should decide what we want to do. Putting together a list of business outcomes from our business plan is...
In order to inspire change within others we can use ourselves as an example. This rings true whether we are dragging our friend to the gym, showing our child how to learn from mistakes or asking our business to become more agile and adopt a digital way of working. The IT group within our company is one of the few areas that sees the organisation as a whole, and in turn is seen by the organisation as a whole. By transforming to a more Digital and Agile way of working within IT we can inspire the...
Are you looking at the next couple of months and thinking, how am I going to: Cover my IT Director or Head of IT in their absence Keep your key projects and tasks moving Have cover on hand to manage any escalated day to day or mission critical events Give your team leaders someone to bounce ideas off The key here is to have a plan. You don't want to find that you haven't got anyone capable of leading incident resolution when you are in the middle of one, and you can't assume that things will...
When we are given financial control of any kind, we are spending other people's money. This is a responsibility not to be taken lightly, and should be remembered when approving a new license, funding a project, hiring new staff or putting together a multi-year budget. I like to reverse the situation in my head and think to myself - What level of consideration, due diligence and planning would I expect from someone that was spending My money? Would they ensure I had enough money to pay my...
‘Going Digital’ has pushed security even further up the agenda for most IT leaders. But rather than worry about the pace that technology is changing and that threats are developing, we should be looking to seize advantage and opportunity. Security is an opportunity to retain and build recognition and trust with our customers. The headlines that Cyber attacks and privacy breaches are now grabbing are useful tools when looking to educate your users. You can use them to help people understand...
Just as we don't want personal financial debt to force us into making decisions that we don't want to - let's say we overstretched ourselves on a mortgage and it is keeping us in a job that we hate or a commute that we can't bear. We also don't want your technical debt to stop us from making decisions and changes in our business - Let's say that we can’t start that digital transformation pilot because we have too many P1’s coming into the helpdesk and as a consequence of the flakey systems...
Before looking into the detail of exactly what I’m responsible for, how we are going to keep it going or where to start making changes I want to know what the incident response plans and guidelines are. Just because it's your first day does not mean that there won't be a power cut, system crash or worse. Asking about incident and continuity response as soon as you can - shortly after confirming the engagement - makes a lot of sense. It allows you time to review and ask questions. You might...
Everyone will have an incident or continuity event to deal with sooner or later. It might be minor and hardly noticed , but it could be major and felt by the business and its clients, so it's worth having some guidelines in place as part of your wider continuity plan. Firstly, don't let perfect get in the way of good. Some kind of plan, any plan, is better than no plan at all. IT&E recommend having an area specified as the incident management hub. This could be as simple as a flip chart in...
A familiar tale - Many stalled and failing projects, a backlog of operational tasks to complete, a lack of faith in the IT organisation and no clear way out.